Seriously Apple, how bad can your people be?

I have just received an email from the iTunes Store support people. Before I get into the response, let me recap...I would like our students to create their own App Store accounts using their iPods, as I'm sure that not all of them will have a computer to set them up with. Furthermore, because they're only 12 or 13 years old, they will not have credit cards. Therefore, my original support request to iTunes Store support went like this:

Our College have given 27 iPod Touches to year 7 students. We cannot guarantee that these students have access to computers to be able to create their own iTunes store accounts.

Therefore, is it possible to create an iTunes store account (using the iPod Touch) without entering credit card information? The Knowledge Base articles I have found so far only give instructions for creating accounts without credit card information when using iTunes on a computer...a solution that I am not able to implement.

If a person can read / understand English, I didn't think this was too difficult a question to ask. That was until I got the following reply:

Anyway, I have looked up a few things and have found that these students should be able to by following these directions:

1) Choose General>
2) App Store>
3) Create new account.

I hope this helps everyone get in

Whilst those (basic) instructions will work OK if you have a credit card, they won't work in my case. So, I have quickly reminded the iTunes people about the need for NO credit card info...let's see what answers they can come up with next!